HOW WE MADE A CLIENT $117K IN 6 WEEKS

Through our tailored marketing strategy, we have been able to successfully grow the revenue of this online women’s designer clothing store through Facebook Ads, turning an ad spend of £5,156 per month, into £24,911 in sales. A Return on Ad Spend (ROA) of 4.83X. Read how below…

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This business is a high end clothing store that sources quality, designer products from around the world, with a focus on latin inspiration. They have a physical store in sought after location Chelsea, in London and already did well in store, but wanted to grow their online sales which were quite low in comparison to store results.

The store owner had been trying Facebook marketing with another agency for 6 months, and while the Return on Ad Spend (ROAS) was positive, it was not yielding a positive Return on Investment (ROI) due to the product margins, agency fees, and ad spend.

The client needed to be able to achieve 3.5x ROAS to make profit, and they were currently at a lifetime 3.34x ROA which had rapidly started to decline each week. A reasonably good result from Facebook ads is a 3x ROAS, so this was a trickier situation. But we were still confident we could do better based on the current state of the business, and seeing some missed opportunities we knew would help.

PAST AGENCY MISTAKES

After spending time doing a deep dive into the business, the first thing we did was assess the current set up. We immediately noticed some issues:

Retargeting audiences were tiny and not performing as well as they could be.
Budgets were spread way too think across ad sets, not giving the algorithm enough room to work.
Audiences were split out way too much for the budget and scale of the ad account, these are tactics you can use later and don’t make sense for a small account.
Ads didn’t reflect the brand’s tone of voice. The grammar inconsistent, lots of ‘!’ were used (not very luxury), and one ad even had a reference to buying leather items in veganuary…?
There were no unique selling points (USPs) in the cold ads at all.
They weren’t selecting the instagram account in the ads. This doesn’t effect sales but, the client was missing out on growth. You should want the client to get as much as possible out of the money they are spending.

It was clear the previous person knew how to run great ads, but may have been used to huge budgets and potentially not used to luxury products, and they didn’t adjust their tactic accordingly. Essentially, they were trying a little too hard with the strategy, and it needed to be simplified.

Despite all of this, they had managed to maintain a lifetime ROAS of 3.34x over the 6 months they worked with the client. To be fair this was skewed by a couple really good random weeks. This is actually a good result for Facebook, but this client needs a minimum of 3.5x to see a return on their ads. This is because of ad spend, a lower margin, and fees.

WHERE DID WE START?

The first thing we did was fix up the retargeting. We created a staggered approach, with longer time intervals. Immediately sales started rolling in. Next, we started our rigorous testing phase to find out which audiences would work best, and what USPs would work well with this client.

Once we had our test results, we went ahead with two winning audiences, and created some great ads based on what we had learnt.

OUR CHALLENGES

Initially our new ads would do amazingly well for a few days, and then all of a sudden they would die. That’s when we came across our first challenge. The core of the business was to provide exceptional, unique, designer garments. The products are very high priced, and the ‘unique’ factor means only stocking a limited amount of each item. Usually 1-2 in each size. We soon worked out that due to the low stock of the items, creating winning ads that last over time was unrealistic, because the items would sell out very quickly or would often not have the size left available for the viewer.

Another challenge faced, was the low site conversion rate. Due to the low stock, but also due to the high prices. People would often love an item, click-through, and quickly leave upon seeing the price. Other times they would leave seemingly due to being sold out in their size (we had software installed to view what was happening on site which was how we knew these issues). The website itself also needed some changes to be better optimised and improve the conversion rate.

WHAT WE DID

There were a few things that helped us get this client where they needed to be. A few of those things were:

Finding the right formula for dynamically updating ads for the cold audience to keep up with products selling out.
Adding in a middle of funnel step, where we could create product focused ads around what was new.
Staggering some ads in the bottom of funnel retargeting, across different time frames.
Had our team assess the website overall, and make recommendations for changes. Once implemented, we saw a lift in the conversion rate.
We also added things to the copy to pre-qualify traffic, such as the price of the items and that they were limited in stock.

OUR RESULTS

We have been working with the client for just over 4 months now, and have a lifetime ROAS of 4.46x. Already much better than the previous agency. For the last 30 days, we have managed a 4.83x ROAS. A total of 1.33 more than the target set for us by the client. Turning just £5k spend, into £25k.

LETS US HELP YOU

We only take on clients we know we can help, which removes some of the risk for you because we will let you know if we don’t think our system would work for you. Fill out our form to see if we are a right fit, and we will discuss what we can do for you.

Here's what our client thinks of us...

INCOME DISCLAIMER: The sales figures stated above are sales figures from the results we achieved for our client. Results are not typical. We are not implying that you will be able to duplicate these results and are using these references for example purposes only. Your results will vary and depend on many factors…including but not limited to your product, background, experience, and work ethic. All business entails risk as well as massive and consistent effort and action.

Here's what our clients are saying...

★★★★★

I have been working with Ellie for the past couple of months focusing on Facebook Ads to grow my online business. I have definitely noticed a higher engagement with my customers and an increase in sales and am very happy with her eye to detail when creating the ads!

We had just launched our skincare brand and needed help to get it out there - so we started looking for a social media business and came across Let's Be Frank. They were easy to speak to and helped put our company out there in the social world. They helped grow our Instagram and Facebook followers as well as drove more traffic to our website which really got people noticing PamBam Organics. Let's Be Frank is great to deal with and anytime we had a question, they would be right there to help us out - so if you're looking to get your business noticed these are the guys for you!

Ellie introduced my brand to social media marketing and had brilliant results. On top of the social media side of things, Ellie also conducted a website audit which allowed me to optimise my store and gave many great suggestions on how to improve it. Highly recommend!

5 Star Service. I engaged Ellie and the team for my last promotion and have been blown away by the quality of work and results they have delivered for my business. I thought I had a good handle on the digital space, but soon realised there is no substitute for a professional. These guys are razor sharp and know how to deliver your offer into your best potential customer's lap. I cannot rate this business highly enough. Thank you Ellie!

Working with Ellie was amazing, she absolutely turned my business around. Highly recommend - will be telling anyone who needs their social strategy fixed! Thank you so much!!

Ellie and the team at Let's Be Frank are amazing!! Not only are they fantastic at what they do, they are also super friendly and personable. An absolute pleasure to work with. Highly recommend for anyone looking for awesome results for their biz.

Let's Be Frank Digital helped us get our Email Marketing back on track. They created templates that were on trend and gave our sales a boost. Highly recommend!

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WHO ARE WE?

Our director is qualified in Marketing, Public Relations, Business and Journalism. After a career working for massive brands like Billabong, Schoolies and Cupid Media, she decided to use that knowledge to start a marketing agency, and build a great team made up of skilled marketers, each with their own specific expertise.

Working for big companies means getting a business partner at each of the big marketing platforms. This meant advanced training from teams at Google, Facebook, Bing and Adobe in how exactly to use their products. That inside knowledge has helped shape the strategies we use today to smash results for our clients.